Great customer service. Friendly staff. Offered the best deal. Little unorganized but worth the efforr.
I called Muller Toyota in Clinton, NJ on 10/31/17 to schedule and appointment for my rear suspension recall on my 2010 Toyota Tacoma. They said the parts needed to be ordered specifically for my VIN number and that would take about 5-7 business days, and we could schedule after the parts come in. I hadn’t heard anything in 2 weeks, so I called again on 11/14/17, spoke with the same person, and they said “oh well it looks like the order was never finished being placed, I’ll call you back in a few minutes to let you know that the parts are on order and when they will arrive” I said Ok. I hadn’t heard ANYTHING for a month, never called me to let me know the parts were ordered nothing! 12/16/17 I called back again and they said that the parts actually just got here and they were going to call my this morning to let me know. I asked them to cancel my ticket and send the parts back so that I could go to another dealership.
Great dealership! service for your car and customer service fantastic
Just looking at this time, but got all the answers needed. Will give them first chance when ready to buy.
Afterwards, I called Morristown Toyota, and they checked to order me my parts for my recall, and said that there was no ticket open, and that the parts would be there in a few days. So it turns out Muller Toyota was lying when they said that my parts just so happen to be in this morning and they never actually ordered the parts. Muller kept lying through the whole process. I was trying to get this recall completed before the holidays, but thanks to Muller I can not.
I'm very disappointed with my experience recently at Muller. I had a very scary incident with my 5 year old son when they sent me out in a pre owned 2007 Jeep that was unfit to be out on the road. Lights came on and the truck could not pick up speed without bucking and stalling! Very dangerous while trying to pull onto rt 31. I told two employees when I got back that it shouldn't be out there for sale for safety reasons, never heard back from guy that even gave me the keys and plates. So the next day I notified Michael Muller and he had no clue about the incident. I explained to him that I didn't know even who gave me the keys because I had been there 20 minutes before even being acknowledged and after the incident I waited for someone just to give the keys back and warn someone about the Jeep. He apologized and asked me to wait and let him try to figure things out before I did a negative review. So I did. And it was going good we were staying in contact. But after a email where he told me "most dealerships wouldn't give me the time of day", I had enough. His dealership had the terrible service to where after 20 without being acknowledged. They sent me out in a 10 vehicle that was unfit to be out on the road that day, then after with me trying to keep people safe by informing 2 employees about the broke vehicle, with no phone call apologizing or wanting to know exactly what happened, the thought that they put that vehicle right back out there is disturbing. So Michael yes most dealerships would give me the time of day and try to fix things. But by you acting like you are doing things above and beyond is where you gave up! You sir are running the worst dealership around!
Muller Toyota is a US Car Dealer based in Clinton, New Jersey. Muller Toyota is located at 2019 NJ-31, Clinton, NJ 08809, USA.
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